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SleepClean

SleepClean

Mattress Sanitising

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FAQs

Have questions? You'll find answers to the questions we get asked the most about.

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If you have any questions that are not answered below, please reach out to us on 1300 881 886 or info@sleepclean.com.au

In the meantime here’s a list of questions we’re frequently asked, with some helpful answers.

Do you use chemicals when cleaning my mattress? Expand

No, SleepClean believes in only using natural, chemical free cleaning techniques that are safe for the whole family. We use a dry steam vapour cleaning system to deep clean, disinfect and sanitise your mattress as well as a sanitising spray finish. When it comes to stains, spills and urine we use an enzyme product for spot cleaning, urine etc. which is chemical free and safe for you, your children and pets.

What is a HEPA filter? Expand

We use a HEPA filter for all of our extractions which filters the allergens and dust from the air.

Do you remove stains? Expand

While we will do our best to remove or fade stains some stains are set and cannot be totally removed. We focus on cleaning and restoring your mattress a healthy condition so you can sleep peacefully.

What is a Premium Mattress and Bed Clean? Expand

Our full clean includes a full clean and sanitise of not only the full mattress but also the bed heads, frames and base. This is recommended for bed bugs and post covid or illness cleans.

How long will my mattress take to dry? Expand

Please allow around 2 hours for your mattress to completely dry. We recommend opening a window or putting a fan on.

Why do you ask if we have had covid or have been a close contact? Expand

For the safety of our technicians, we require this information to ensure we follow health directions.

Do you recommend a Mattress Encasement and Pillow Protector? Expand

Yes, these are especially recommended for customers who have had bed bugs, dust mites or have allergies. The mattress encasements protect the whole mattress so bed bugs and dust mites cannot get into the mattress to live. They are waterproof and also recommended to protect the mattress from bed wetting. We stock these from and Australian Company called Bed Bug Wholesale. Simply add on to your service or ask our technician about them at the end of the service call.

How often should I clean my mattress? Expand

To maintain the health of your mattress we recommend that you clean and sanitise your mattress once a year however if you sleep with children, pets or have allergies such as eczema and asthma, we recommend every 6 months to ensure you are extracting allergens such as pollen, dust, dander, pet fur as well as cleaning any little accident. You can minimise this by using a mattress encasement.

Do you clean pet beds too? Expand

Yes, we do. We believe pets are part of the family too and deserve a nice clean pet to snuggle in. We clean and sanitise. If bedding is washable, we recommend you read the washing directions and throw in the washing machine using a laundry sanitising liquid. Ask your technician about this or simply add as an add on to your service.

What type of payments do you except? Expand

We accept apple pay, cash, visa, mastercard and debit cards. You technician will organise payment at the end of your service.

Can I read your privacy policy Expand

Yes you can. Please click on the link to our privacy policy.

https://sleepclean.com.au/wp-content/uploads/2022/05/SleepClean-Privacy-Policy-2022.pdf

Contact Us

For all of your cleaning and sanitising needs..

Contact us today to learn more about our service.
We will get back to you as soon as we can.

 

Get in Touch

1300 881 886

info@sleepclean.com.au

Level 5, 115 Pitt Street, Sydney, NSW, 2000

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